How to order
Clear steps, no surprises.
Here is how a first order usually goes, the terms we work with, and the documents that come with every shipment.
- 1
Catalog & samples
Tell us your shop, your country and the lines you want. We send the catalog, the price list and current lead times. Samples are optional: you pay the wholesale price plus shipping, and the sample price is credited to your first order.
- 2
Quote & deposit
Send the items and quantities. The quote shows prices, shipping terms (EXW, FOB or CIF), lead time and payment terms. We order from the workshops once your 30% deposit arrives.
- 3
Make & check
The workshops make your order, usually in 4–6 weeks. We inspect every piece and send you photos before packing.
- 4
Pack & ship
You pay the balance, we pack fragile pieces one by one and hand the shipment to the forwarder with the export documents.
Terms
| Minimum order | 24 pieces per item |
|---|---|
| Lead time | 4–6 weeks after deposit, depending on the workshop |
| Shipping terms | EXW Osaka, FOB Osaka or CIF your port |
| Payment | Bank transfer in USD or JPY. 30% deposit, 70% before shipping |
| Samples | Wholesale price plus shipping. The sample price is credited to your first order |
Documents
Every shipment comes with:
- Commercial invoice
- Packing list with carton numbers and weights
- Certificate of origin, when your country needs one
- Photos of the packed cartons before pickup
Questions buyers ask
Can I mix items in one order?
Yes. The minimum of 24 pieces applies to each item, and different items can share one shipment.
Do you ship to my country?
We arrange shipping by sea or air to most countries. Import duties and taxes in your country are paid by you; we can introduce a customs broker if you do not have one.
How are fragile pieces packed?
Each ceramic piece is wrapped on its own, packed in cartons with cushioning, and cartons go into wooden crates for sea freight.
What if a piece arrives broken?
Send us photos within 7 days of delivery. We replace or credit broken pieces in your next order.
Can you make a custom color or size?
Sometimes. It depends on the workshop and the quantity. Ask us with a rough number and we will check with the maker.